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Frequently Asked Questions
How do I make a custom order?
Just fill out the contact form and add details of the jewellery you want in the message box. I'll get back to you within 24 hours.
Can I return unwanted items for a refund?
I'm happy to offer a refund if you change your mind about an item of jewellery - as long as you notify me within 7 days of receipt. The piece must be in its original condition and packaging, and the customer is responsible for the cost of return postage. Once I've received the item I'll issue a refund via your original payment method.
I can't offer refunds for custom made pieces.
None of the above affects your statutory rights in the case of an item that is faulty, or not as described.
How do I track my order?
I post orders using Royal Mail tracked and signed postage. Once your order has been despatched I'll email you with the tracking number to follow it's progress.
When will I get my order?
In stock items will be posted within 2 days of your order.
Items made to order will take, at the most, 2 weeks to despatch.
Despatch time for individual custom orders will vary.
I'll confirm the expected despatch time when you place your order.